The general terms and conditions of sale below apply to Ridgeons Ltd hereinafter called Ridgeons.

These terms and conditions which supersede all previous conditions, shall apply to all trading between Ridgeons and the customer. Acceptance by Ridgeons of an order is conditional upon acceptance by the customer of the following conditions which override all other terms or conditions inconsistent therewith, express or implied. No variation of these conditions shall be binding upon Ridgeons unless previously agreed by Ridgeons in writing.

A fixed price will not normally be quoted but if it is the price is subject to variation for an increase in cost of materials, haulage or in rates of wages being made in the trade after the date of the quotation. All quotations are made at the price applicable to the quantities specified in the quotation. In the event of an order for the quantities specified in any quotation not being placed with Ridgeons the right is reserved to revise the prices for the quantity of goods actually supplied.

(a) Payment for goods supplied on credit shall be due and payable not later than the last day of the month following the month of invoice.
(b) Ridgeons reserve the right to refuse to execute any order or contract if the arrangements for payment or the customer’s credit are not satisfactory to Ridgeons. In the case of non-payment of any account when due or in the case where there shall be any default or refusal on the part of the customer to take due delivery of any goods or in the case of death, incapacity, bankruptcy or insolvency of the customer or when the customer is a limited company in the case of liquidation or the appointment of a Receiver, Administrative Receiver, Administrator or nominee under a voluntary arrangement with creditors, then the purchase price of all goods and/or work invoiced and/or delivered by Ridgeons to the customer to date shall immediately become due and payable from the customer to Ridgeons. In addition Ridgeons shall have the right to cancel every contract made with the customer or to suspend or continue delivery of goods and/or the execution of work at Ridgeons option without prejudice to Ridgeons right to recover any loss sustained.
(c) Interest at the rate of 1.75% per month accruing daily shall be payable by non-regulated customers in respect of all sums not paid by the date on which they are due.
(d) When there is a query/dispute on an invoice, such query/dispute must be notified to Ridgeons, in writing before the date on which payment becomes due. If the customer is awaiting credit from the manufacturer or Ridgeons is awaiting credit from the manufacturer on the customer’s behalf, the customer cannot withhold payment of other items on the same invoice or other invoices.
(e) If the customer has difficulty in paying for the goods then Ridgeons may offer to accept return of those goods which are normally held in stock in place of payment, provided that those goods are in good condition.
(f) If a cheque received from the customer is not paid on first presentation then a charge of £20.00 will be made to the customer to compensate for the bank charges and administration involved.
(g) If a customer wishes to pay his credit account by credit card a surcharge of 2% will be levied.

Ridgeons shall be entitled at all times to set off any sums that it may owe to the customer against any sums that the customer may owe to Ridgeons.

Offers for delivery of goods from stock are subject to such goods remaining unsold on receipt of order.

6. DELIVERY – shortages/damages
(a) The customer is under a duty to inspect the goods on delivery or on collection as the case may be.
(b) When goods are offered for delivery to site Ridgeons obligation is to deliver as near to site as a safe hard road permits. If a vehicle delivers or collects goods to or from a place off the public road the customer shall be solely responsible for any accident or damage resulting. The customer shall provide free of charge any labour necessary for unloading goods when delivered and Ridgeons driver’s responsibility is limited to handling goods off the vehicle. If any Ridgeons vehicle is kept on site for an unreasonable time or has to return to the depot without completing delivery through lack of assistance or if additional staff have to accompany any Ridgeons’ driver, an appropriate additional charge will be made. If the customer does not accept delivery of goods ordered for any reason costs incurred will be charged.
(c) No liability is accepted for any loss arising from delay in delivery of goods unless Ridgeons have expressly agreed to be bound by a delivery date which is of the essence of the contract. When delivery depends upon receipt of goods from the manufacturer, Ridgeons do not accept responsibility for delay in such delivery unless Ridgeons have obtained and reported to the customer acceptance by the manufacturer of the express condition as to time; but Ridgeons will afford to the customer any remedy available to Ridgeons against the manufacturer but this shall be the limit of Ridgeons liability. Ridgeons accept no responsibility for delay or non-delivery due directly or indirectly to strike, fire, act of state, force majeure or other circumstances beyond its control.
(d) If the customer wishes to claim that there is any shortage on delivery in respect of goods supplied by Ridgeons, that the same have been damaged in transit or that any goods supplied by Ridgeons are defective or not in accordance with the contract, then the customer shall give notice in writing to Ridgeons and (in the case of any shortage or damage in transit) to any carrier by whom the goods were delivered within three days after the date of delivery of the same. If the customer fails to give such notice or fails to give Ridgeons the opportunity to inspect the entire consignment, the goods shall be deemed to have been delivered and to be in accordance with the contract in all respects, and therefore accepted by the customer.
(e) If the customer or the customer’s consignee breaks bulk on delivery or unloads the whole or any part of a consignment of goods or materials the customer is deemed to have accepted delivery.

(a) Some goods or materials sold by Ridgeons can be dangerous and cause risk to health and safety. Customers should ask Ridgeons for health and safety information about the transport, storage and use of any such goods or materials.
(b) Returnable packages and pallets are credited when received in good condition carriage paid at manufacturers’ works or, when appropriate, our yard.
(c) Ridgeons shall not be liable in respect of defective or inadequate straps or packing provided by any supplier to Ridgeons for goods sold by Ridgeons to the customer. The customer shall verify the safety and adequacy of all packing materials.

Ridgeons reserve the right to make a carriage charge of £20 when goods delivered total less than £200 including VAT.

Orders for goods not normally carried in stock by Ridgeons may be cancelled by customers only on their written request and with Ridgeons written agreement. Orders for goods made, cut or acquired by Ridgeons specially cannot be cancelled.

Ridgeons shall not accept on return for credit any goods ordered from Ridgeons incorrectly or subsequently found to be surplus to the customer’s requirements. The suitability of specialist goods is assumed to have been assessed by the customer or his/her advisor(s) prior to purchase. Ridgeons shall endeavor to assist customers where possible by accepting at a reasonable restocking charge the return of goods (together with the original packing if applicable) which are from Ridgeons normal stock lines but goods ordered from the manufacturer cannot be accepted without Ridgeons prior agreement for the return and Ridgeons restocking charges having been paid. Ridgeons cannot however accept return of cement, lime or plaster. In any event credit cannot be given unless the customer provides Ridgeons with the number of the invoice on which the goods were supplied.

Goods bought and paid for at agreed prices will be stored by Ridgeons if so requested for a maximum of one month free of charge; after that time Ridgeons is entitled to charge for storage and insurance.

If and to the extent that any person (hereinafter called “the Supplier”) who has supplied goods to Ridgeons which Ridgeons in turn have supplied to a customer validly excludes, restricts or limits his liability to Ridgeons in respect of such goods or of any loss or damage arising in connection therewith, Ridgeons liability to the customer in respect of such goods, or of any loss or damage arising in connection therewith shall be correspondingly excluded, restricted or limited. Any term, warranty, condition expressed, or implied to the contrary is excluded. Ridgeons will, upon request, supply the customer with details of any such exclusion, restriction or limitation.

(a) Goods manufactured to the design or specification of a customer or his advisers carry no guarantee of any kind except of compliance with the design or specification. The customer shall indemnify Ridgeons for any breach of copyright, registered design or any other intellectual property belonging to a third party. Ridgeons shall not accept liability for any damage or injury caused to a third party by a defect in the design requested by the customer.
(b) In the case of products supplied with advertised stress capacities they are warranted to possess such capacity.
(c) All warranties and undertakings are subject to claims being made within three days of delivery of the goods.

The right to sub-contract any order or part of any order is reserved.

Ridgeons at its option may deliver up to 15% more or less of any item on any timber specification and an adjustment to the agreed price will be made pro rata.

The customer must accept sole responsibility for the suitability of goods ordered. In particular, illustrations or descriptions given in catalogues or trade literature must be considered as showing type or class only without warranty as to substance, performance, colour, size or shape.

When samples are submitted, these are drawn from bulk and are representative of the whole and no guarantee is given that every item will be the same in all respects as the sample.

(a) Subject to the customer’s compliance with all its obligations herein, goods supplied will be replaced or repaired free of charge, or in Ridgeons absolute discretion the purchase price refunded if notice of the defect is given to Ridgeons within 14 days of receipt and the goods are returned to Ridgeons depot carriage paid, and Ridgeons are satisfied that the goods were defective in materials or workmanship on receipt. Ridgeons accept no liability for the cost of taking out, re-fixing or making good other materials. Subject to the above Ridgeons entire obligation and the customer’s sole remedies shall be in respect of:
(i) death or personal injury resulting from Ridgeons negligence.

(ii) direct physical damage to customer’s tangible property caused by Ridgeons negligence.
(b) Ridgeons total liability for all loss or damage which is claimed to result from any breach of Ridgeons obligations hereunder shall be limited to the customer’s actual money damages which shall not exceed the contract price for the goods (provided that the monetary limit shall not apply to Ridgeons liability for death or personal injury under (a) (i) above).
(c) In no event shall Ridgeons be liable for the loss or damage set out below even if foreseeable by Ridgeons or in Ridgeons contemplation.
(i) economic loss including loss of profits, business revenue, goodwill or anticipated savings;
(ii) damages in respect of special, indirect or consequential loss or damages.
(iii) any claim made against the customer by any other party.

(a) The property in goods sold by Ridgeons to the customer shall remain vested in Ridgeons until all sums owed by the customer to Ridgeons on whatsoever grounds shall have been paid.
(b) The customer shall store goods sold by Ridgeons to the customer in such a way that they are readily capable of being identified as Ridgeons property. Ridgeons labels and markings shall not be removed before title shall have passed to the customer upon payment.
(c) The customer grants Ridgeons a license to enter at all times any premises in the occupation of the customer or to which the customer has access and where the goods to which title has not passed to the customer from Ridgeons may then be situated.  Ridgeons shall then have the right to repossess goods sold by Ridgeons which have not been paid for.
(d) The customer shall not deal with the goods in any way other than in the normal course of the customer’s business. Until such time as payment in full has been made of all sums payable in respect of goods, the customer shall not be entitled to sell or otherwise deal in or transfer the property in the goods (whether or not they have been attached to other products) except on the condition that as between the customer and Ridgeons, the customer shall be deemed to be acting as Ridgeons fiduciary agent. However nothing herein contained shall be construed so as to create any privacy of contract between Ridgeons and any person other than the customer. In the event of any sale or disposal of any of the goods to a third party whether or not they have been attached to other products:
(i) The customer shall, if Ridgeons so require, assign to Ridgeons any right of action against the third party in respect of money due for such goods;
(ii) If the customer receives money for such goods the customer shall act as Ridgeons fiduciary agent and shall hold such monies in a separate account to identify the same as being Ridgeons property;
(iii) Ridgeons shall account for any monies received that exceed the sum due from the customer to Ridgeons in respect of goods sold;
(iv)    Where the goods have been sold together with any products to which they have become attached, the price payable by the third party shall be deemed to include a price in respect of the goods equal to the price payable by the customer to Ridgeons.
(e) In the event that Ridgeons repossess goods Ridgeons shall be absolutely entitled to resell the same or use them in Ridgeons business as Ridgeons may think fit. If Ridgeons resell the same Ridgeons shall be absolutely entitled to the proceeds of resale.
(f) If Ridgeons repossess goods the customer’s liability in respect of the purchase price shall be extinguished without prejudice to any claim which Ridgeons may have in respect of transport, storage or handling charges or in respect of damages of any kind.

20. RISK
All goods sold are at the sole risk of the customer after their delivery or collection. However, if Ridgeons repossess goods risk shall pass to Ridgeons on delivery to Ridgeons or upon Ridgeons collection of the goods.

The statutory rights of the consumer as to the quality, fitness, or description of goods are not affected by these conditions of sale.


Prices are quoted inclusive and exclusive of VAT. Our invoice will detail a separate total of VAT charged for all the goods.

Please note that while we make every effort to match our website prices across Plumbstock, certain products may be priced differently in branch.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel and you have already paid for the goods, you will receive a full refund.


Website Images

Every effort is made to ensure we have the most accurate images displayed on the website. However versions can change so images are for illustration only. In the event that you feel the image does not reflect the goods you have received, please don’t hesitate to get in contact.


The copyright of this website is owned by Ridgeons Ltd and may not be copied or reproduced, transmitted in any form or by any means, electronic or printed, without obtaining written consent from Ridgeons Ltd.

All of the design of this Web-Site, its graphics, text, the arrangement and selection thereof, and all software and compilations of software, source codes, and all other components of or material comprised in or on this Web-Site are the copyright of Ridgeons Ltd or their designers and content and technology providers. All Rights Reserved. You are permitted to copy and to print all or part of this Web-Site for the purpose of placing an order with Ridgeons Ltd. Any other use or reproduction of this Web-Site or any of its components is strictly prohibited without the prior written permission of Ridgeons Ltd.


Whilst great care has been taken to ensure that the information on this Web-Site is accurate, information as to price and availability is subject to change without notice. Ridgeons Ltd makes no representations or warranties either that the information in or accessible via this Web-Site is accurate, complete or current, nor of any other kind, express or implied, with respect to this Web-Site or the products, information, materials or content including, without limitation, warranties of merchantability and/or fitness of any product for a particular purpose. Except as expressly stated in this Web-Site and, except for liability for death or personal injury to the extent only that it is caused by or arises from the negligence of Ridgeons Ltd and to the fullest extent permitted by law, neither Ridgeons Ltd nor any of its directors, employees, affiliates or other representatives will be liable for damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties arising out of or in connection with the use of this Web-Site or the information, content, materials or products included on this Web-Site.

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Ridgeons Ltd. Registered in England 2416904 VAT No 599 6045 82